Each artist on Saffirah is independent. Therefore shipping times, refunds, exchanges and returns policies will vary from artist to artist.
All artists do not offer the possibility to return art, unless mentioned differently in the product description. However, as part of our guarantee, Saffirah offers 100% of the product price when you are not satisfied with a product.
Shipping times depend on the time it is needed to make an art piece. If you are looking for fast shipping you can best visit the prints and illustrations section of the platform. These products can often be shipped within 2-3 workdays. While original paintings will often need 1-2 weeks creation time.
Delivery time depends on your location and that of your artist. Once an order is made and shipped the artist will provide you with a Track&Trace code.
For exact shipping policies per product refer to the tab ‘Shipping’ at the description box of each product.
In there the artist puts the product time/shipping time, shipping policy, and refund policy. See example:
If you have a question about a recent order or a product, you can best ask the artist.
You can do this through the chat button on the artist shop.
If you and the artist can’t resolve a problem with your order, you are eligible to open a case. To do this send us an email to admin[@]saffirah.com or use the form below. If it is about a past order add your order number.
After you open a case, Saffirah can act as a mediator to find the best solution for you as a customer.